OSCR Help Forums

09-27-2006, 09:22 PM

I have a Mac Book Pro and have both the mac and windows systems on it. I have sophos on both of them, however my internet only works on my mac. On the windows it says its suspended because the sophos is not updated, but when i click to update the sophos (cause it isnt doing it automatically) it says "could not connect to server" and stops. Please help, i NEED windows internet working for one of my classes to turn do assignments. Thanks

Dane Velasquez · 09-27-2006, 09:43 PM

The NAC is supposed to let you update both Windows and your Anti-Virus software even when you're blocked (so that you can get unblocked), but I guess it's not for some reason. If nothing else, you could go to the library, jump on the wireless network there, and download the Sophos updates - I've had a few clients do that whilst working down in the Zone.

EDIT: Dan's the man. His suggestion is probably the solution to your problem.

Dan Parmelee · 09-27-2006, 09:43 PM

Hello and thanks for posting.

We have helped many people with this issue so let me suggest the most common fix.

Right-click the Sophos icon (near the clock) and select "Configure updating". For the update location, enter the following URL:

http://sophosru.arizona.edu/esxp

All other fields can be left blank (username, password, etc). Let me know if this solves your problem.

Shiloe Fontes · 09-27-2006, 09:52 PM

Is there a way for you to doublecheck that you have the right update server name for sophos?

Right click on the sophos icon in your dock, and click "Open Sophos AntiVirus". When the User Panel comes up, you should see an icon that says "Configure Sophos Anti-Virus". Click on that and you should see an option that says "Update Options". Where it says "Address", you should have this:

http://sophosru.arizona.edu/esxp

Everything else should be blank.

Give that a try. If that doesn't work, you might want to head down to the Underground tomorrow. They have walk-ins Tuesday and Thursday from 9 to 4 and can take a look at it for you.

Shiloe Fontes · 09-27-2006, 09:52 PM

Oof. Dan beat me to it. *laughs*

10-02-2006, 02:19 PM

Thanks so much, that worked, someone told me that would probably be the problem, but noone knew what the link was. thanks again

09-27-2006, 09:22 PM	#1
Unregistered Guest Posts: n/a	Internet Suspended I have a Mac Book Pro and have both the mac and windows systems on it. I have sophos on both of them, however my internet only works on my mac. On the windows it says its suspended because the sophos is not updated, but when i click to update the sophos (cause it isnt doing it automatically) it says "could not connect to server" and stops. Please help, i NEED windows internet working for one of my classes to turn do assignments. Thanks

09-27-2006, 09:43 PM	#2
Dane Velasquez Senior Member Join Date: Mar 2006 Location: Tucson, AZ Posts: 1,009	The NAC is supposed to let you update both Windows and your Anti-Virus software even when you're blocked (so that you can get unblocked), but I guess it's not for some reason. If nothing else, you could go to the library, jump on the wireless network there, and download the Sophos updates - I've had a few clients do that whilst working down in the Zone. EDIT: Dan's the man. His suggestion is probably the solution to your problem. __________________ Dane Velasquez Multimedia Tech Lead Last edited by dcv; 09-27-2006 at 10:04 PM.

09-27-2006, 09:43 PM	#3
Dan Parmelee OSCR Alumni Join Date: Jan 2005 Location: Naperville, IL Posts: 2,092	Hello and thanks for posting. We have helped many people with this issue so let me suggest the most common fix. Right-click the Sophos icon (near the clock) and select "Configure updating". For the update location, enter the following URL: http://sophosru.arizona.edu/esxp All other fields can be left blank (username, password, etc). Let me know if this solves your problem. __________________ Dan Parmelee former Tech Lead

09-27-2006, 09:52 PM	#4
Shiloe Fontes Senior Member Join Date: Jun 2005 Location: Post-it Note Castle Posts: 569	Is there a way for you to doublecheck that you have the right update server name for sophos? Right click on the sophos icon in your dock, and click "Open Sophos AntiVirus". When the User Panel comes up, you should see an icon that says "Configure Sophos Anti-Virus". Click on that and you should see an option that says "Update Options". Where it says "Address", you should have this: http://sophosru.arizona.edu/esxp Everything else should be blank. Give that a try. If that doesn't work, you might want to head down to the Underground tomorrow. They have walk-ins Tuesday and Thursday from 9 to 4 and can take a look at it for you. __________________ Shiloe Fontes Resident Post-it Noter 'eat stick, cloud!'

09-27-2006, 09:52 PM	#5
Shiloe Fontes Senior Member Join Date: Jun 2005 Location: Post-it Note Castle Posts: 569	Oof. Dan beat me to it. laughs __________________ Shiloe Fontes Resident Post-it Noter 'eat stick, cloud!'

10-02-2006, 02:19 PM	#6
Unregistered Guest Posts: n/a	Worked! Thanks so much, that worked, someone told me that would probably be the problem, but noone knew what the link was. thanks again

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