HP Compaq class action lawsuit [Archive]

dparm

05-28-2005, 11:05 AM

You may want to look into this HP Compaq lawsuit that was just settled at http://www.computersettlement.com/. I just received something in the mail regarding it since I have an HP Pavilion. In short, HP decided to use a secret recovery partition on many of their machines (a list is available) rather than supply a recovery CD. Someone called them on it, and HP agreed to settle. You can request that recovery discs be sent to you.

Not sure if it affects any machines we (OSCR) owns, but I thought I'd give you all a heads up in case either of you have personal machines made by HP.

Dana

09-27-2005, 09:08 AM

Consider yourself lucky I like you got the paper sent off for the CD which I never got and they won't send it to me either. Now my computer has crashing and there is no way to save it. I have called HP several times and got nowhere just the run around. I myself will never buy another HP computer. I will also make sure that my office doesn't either.

dparm

09-28-2005, 09:46 AM

I'm sorry to hear about that. It might be worth your time to write a letter to HP stating what you just wrote. HP doesn't want to lose customers to competitors like Dell or Gateway.

Unregistered

10-16-2005, 07:57 PM

I've been trying to work with a HP Pavilion and Sbc in conjunction. Unfortunately they don't go hand in hand. When you try to get assistance each one blames the other, like other computer companies. Although I haven't seen a computer, freeze/or crash as much as this HP 6465. I don't know if this computer is part of models listed in class action suit or not, it should be ! Is it too late , wishfull thinking that something can be done about this ?

dparm

10-16-2005, 11:28 PM

The website says that September 9, 2005 was the submission deadline.

ih8hp

11-17-2005, 10:45 PM

and had no problems until now. Hp never contacted me even though I registered my laptop when I bought it last year.

It just started acting up (and now barely works) one or two weeks ago. So I had no way to know about the lawsuit. I only know now because it has been acting so badly, I did a search on the model and the problem and hundreds of results came up.

I do all of my work on this thing. This is the busy season and I cannot afford for this thing to not work...

Well it is out of power already, so I gotta go... If anyone knows what they intend on doing for people who are just now having issues and just now learning of the problems, please, respond. Thanks!

stoecker

11-18-2005, 05:51 PM

The lawsuit Dan is talking about is something else then the problems you are talking about I think. If you are having comp problems then call 626-tech and make an appointment we will gladly take a look @ it and can most likely fix your problem.

Jhtech2004

12-08-2005, 04:33 PM

dparm

12-08-2005, 04:58 PM

Actually, you can buy a student-license for XP Professional at the bookstore for $75.

neldon

12-27-2005, 08:55 PM

This is my 3rd HP(8754C) and it crashes often, 3 times in past 25 minutes.
Cant reload Windows ME because it thinks i got another computer
because of changing hard drive. Been crashing from the day it was new. HP on line wants cash to help, says contact by phone. No answer by phone. Got a letter from HP Class action claims settlement Admin. today(12/27/05). Says if i contacted HP for help in past i get $75 by mailing in form. If i did not contact HP i get $50. Big deal, $50. Whats that going to fix. If i knew someway to fix this thing for $50. i would have done it a year or two ago. I dont think i can recommend HP to anyone in the future. An i was the one that was so proud to own an HP. If you got similar problems you might check at WWW.hppavilionsettlement.com to see if your covered. There is a Feb 10-06 cutoff date. Computers covered are 8655c,8660c,8750c,8754c,x1756 and x1759. Goodluck,,,HP is going to have to turn over a new leif to get my bussiness in the future and word of mouth un-sells PCs. an i thought DEll and Gateway had problems.

dparm

12-28-2005, 08:49 AM

For $75 you can buy a Windows XP CD from the bookstore and ditch Windows ME (which is a very unreliable OS).

I own an HP [desktop] and a Dell [laptop], for the record.

Unregistered

01-06-2006, 07:29 PM

The lawsuit is for selling Pavilions with bad motherboards.
I'm going to sue them personally since the courts are offering free lawers though this class action suit. Read your papers to find out more on doing this.

Cheryl

01-07-2006, 11:50 AM

Are there any lawsuite that include the HP Pavilion XT856? It had all of the problems listed above and I finally trashed it and bought another computer - A DELL.

level100

01-10-2006, 02:16 PM

man my computer got this thing about a year ago and i couldnt play nothing no unreal tournament no age of mythology no rise of nations no morrowind no mafia and no warcraft 3 ohhh warcraft 3 and all because i dont have the original cd and im going to have to spend 200 big ones on it

is that cd thats worth 75 bucks good?

dparm

01-10-2006, 08:44 PM

Yes, it's exactly the same as the disc you'd receive at CompUSA, Best Buy, TigerDirect, etc. It will not have a box, it's just the CD and a serial number. $75 is an awesome deal.

Unregistered

01-10-2006, 10:58 PM

Have the 8655 model and have had nothing but problems with freezing. I got so fed-up I got rid of it and got a Gateway and love it.NO PROBLEMS. I don,t want to own anything HP ever again.

level100

01-11-2006, 03:01 PM

i fixed my computer all i had to do is the F10 at the hp screen that apears when you turn on the computer. how come no one told me i could do that.

dparm

01-11-2006, 03:45 PM

F10 is to get into the BIOS on HP machines. What exactly was your issue, level100?

lvel100

01-13-2006, 02:33 PM

deleted registry file or corrupted but whe i pushed the F10 at the hp screen repedatly it took me to system recovery and i used it.

Unregistered

01-18-2006, 02:58 PM

My HP Pavillion just crashed. Now my HP says the Recover CDs are not for my model PC. All I get from the tech in India is "sorry sir your system is not under warrenty." Yes but you sent me the wrong model cds when it was. "sorry sir your system is not under warrenty." ditto, ditto

I will have to pay $199.00 to buy Win XP and start from scratch! HP never again!

I am currently fighting with them now about the exact same thing you are. But I am not stopping here. Anyone who wants to file another class action lawsuit against them please notify me at d.lett@sbcglobal.net. And I also might add that I am on my 2nd computer and bought a 2 year extended warranty that I have given them 9 times over a 8 month period. They have deleted all comments that I had made to their "support team" and I will not stop until I get my windows xp cd as well. hp and compaq I am filing a class acton lawsuit against myself. They will regret all the people lives they havemade miserable by trying to deal with a bunch of people who cant even speak english!!! The will not get away with this!!

Unregistered

01-23-2006, 02:32 PM

You need to know that HP manufactured and sold defective 8660c pcs from the factory. HP has refused to do anything about ours, which locks up frequentsly. That caused the first hard drive to go bad. Now, the replacement hard drive has gone bad. HP brusquely refuses to admit any error and refuseds to provide meaningful help. Consider this fact about HP if you ever intend to buy HP. HP does not stand behind its products.

dparm

01-23-2006, 05:42 PM

HP doesn't make the hard drives that go into their machines, so you can't exactly claim that it is HP's fault the hard drive died.

But I understand your frustration, dealing with a company that doesn't give customer service a second thought is trying.

Unregistered

10-22-2006, 12:19 PM

Okay, I'm part of this law suite.... But I have yet to receive my $750.00 ? has anyone else ! and the website is down... I'm wondering if those attorneys cheated us out of our money !

But has anyone figured out how to fix the FREEZING PROBLEMS ??

Unregistered

10-24-2006, 06:52 PM

I havent recieved my money yet and I filled out all the paper work I recieved in the mail as well. Now my damn computer has crashed! Wont even come on so I can do the f10 reboot option that I have done in the past.

If anyone has any info on the law suit status of payments due to all the people who were part of the class action suit...post it please. It looks like I'll be getting a new PC tommorrow and it will not be another HP. That $750 would pay off a good portion of my new system. Please email at tebfire77@yahoo.com with any answers.

Thanks,

tebfire77

Unregistered

10-24-2006, 07:18 PM

dparm

10-24-2006, 08:57 PM

This is the nature of a class-action lawsuit....the lawyers get rich, most people get squat.

eshallcr

10-26-2006, 07:48 AM

I also had an experience with my hp desktop...
mine did not crash, i installed unubtu and vista rc1 and xp64 over the restore partition thinking that it was in fact a separate hdd. (i told the tech india guy it just crashed haha) I called hp and asked for them to send me a recovery cd, but they wanted to charge me so I gave up on that. I called about a week later after installing my own copy of XP Pro and finding that the sound device among many others did not function at all. It turns out that despite downloading all of hp's updates and update software, they only provide signed drivers for xp mce 2005...ooook...
The next guy i talked to did eventually give me the make and model of the mobo and I went and downloaded the drivers manually. It works now, but i still think the least they could have done would have been to send me a recovery cd free of charge. Too bad I missed the deadline. From now on I'm building my own pc's for sure.

Unregistered

10-31-2006, 01:32 PM

I maile in my settlement request and have never heard from HP who do I need to call

Unregistered

10-31-2006, 01:33 PM

I mailed in my settlement request and have never heard from HP who do I need to call

please someone advise viperstop@yahoo.com

dparm

10-31-2006, 04:02 PM

Try Googling it, you should be able to find the name and phone number of the law firm handling it.

miljan@iteso.mx

11-18-2006, 08:43 AM

Changing the subject a bit, or changing the product (HP stays), I have a problem with LCD f1503. I own 8 of them. One is not working all together, and another one is showing the symptoms of what the first one has been through.

On another forum I discovered that on a similar model f1703, same product family, HP recognized the issue (the same one I and many are having on f1503), extended the warranty and is replacing them. The same issue on the model I own they are denying. I could also learn there was a lawsuit or a threat for f1703 which was the reason HP recognized the flaw. I don't have more details.

So my question is, if anybody knows how to get justice in this case and get the flawed LCDs replaced. Any help will be greatly appreciated and will save us all money.

miljan@iteso.mx

11-18-2006, 08:49 AM

Here is the link to the forum with a lot of unhappy HP LCD owners, I was mentioning in the previous post.

http://forums.cnet.com/5208-7590_102-0.html?forumID=67&threadID=62739&start=0

Unregistered

12-21-2006, 03:11 PM

I own an 8655c which 'had' the same problems described in detail in previous messages and ultimately corrected it by replacing the processor, a Pentium 533 133mhz, with a Celeron 850(?) 100mhz. It has not crashed since that time. The problem stems from a mismatch between the front side bus speed which the motherboard was designed for, 100mhz, and the CPU which is running at 133mhz. It was a very frustrating ,expensive time finding the answer but it does work! Next time I want a new computer, I will support a local computer shop by having them put one together so if there ever is a problem early on, I can simply drop it off for them to deal with. I hope this will help salvage of few of these machines and the dollars you spent!

Unregistered

12-28-2006, 11:11 AM

Go to web site: www.hppavilionsettlement.com

Unregistered

12-28-2006, 11:17 AM

Welcome to the Schaffer v. Hewlett-Packard Company ("HP") Pavilion Settlement website. The Settlement resolves a lawsuit over whether HP sold Pavilion desktop computers with defective motherboards that caused the computers to "hang, freeze or lock" on a recurring basis. The Settlement only relates to Pavilion computer models 8655c, 8660c, 8750c, 8754c, 8755c, xl756 and xl759.

Under the terms of the Settlement, eligible class members will be entitled to a cash payment, a discount certificate, or both. Your rights are affected whether you act or don’t act, so please review carefully the information provided on this website.

Unregistered in Delaware

01-05-2007, 12:51 PM

I purchased a Pavillion desktop that continually locked-up. We lost a lot of data and research time. In the beginning, we emailed and called (long-distance) HP for Tech assistance that proved useless. This became so frustrating that we resorted to non-pc methods. The US District Court-Eastern Michigan(313-985-6250) appointed Mehri & Skalett(202-822-5100) and Elwood S. Simon (248-646-9730)to represent HP buyers in the class action suit. The settlement required HP to send notices and/or email to all affected pc buyers. In my case, although hp had a record of my email address, did not receive a notice and therefore I was denied a choice to join or opt-out. In October, 2006 I received an email from hp along with a 50.00 discount certificate. The available items are so restrictive and require a substantial purchase that the majority of buyers will never use their coupons. Of course with the exception of attorney fees, this will save hp a lot of money. I have contacted both the court and attorneys to seek redress.

Unregistered

01-06-2007, 06:55 PM

Consider yourself lucky I like you got the paper sent off for the CD wich I never got and they won't send it to me either. Now my computer has crashing and there is no way to save it. I have called HP several times and got nowhere just the run around. I myself will never buy another HP computer. I will also make sure that my office doesn't either.
i jsut like you mines crashed as well they had me send it to them three times ,and claim to have fixed it but it has never worked again .Ilaso signed up for the class action suit i haven't gotten anything for buying that garbage computer i will never buy a hp computer ever i superised thier still on the market .

Unregistered

01-06-2007, 07:06 PM

I'm angry just like you,my computer crashed as well three months later,they had me send it to them three times ,and claim to have fixed it, but it has never worked again .I also signed up for the class action suit i haven't gotten anything for buying that garbage computer i will never buy a hp computer ever. I suprised thier still on the market .
i was wondering did you what to do to get compensated for the money that was lost in the purchase of the computer i did everything i was supposed to to be apart of the class action suit .i even have my oringal reciept i still didn't get nothing from it except a headache ,and disappointment.ieven go to the stores if i see anyone even looking at that a hp computer i tell what happen to me and discourage them so they won't be disappointed as me ,and my kids were .Now i have a Compaq desk top ,and i wouldn't trade my computer for the world ,and my daughter has a dell laptop that works very well too

Unregistered

01-24-2007, 09:16 AM

i was wondering did you what to do to get compensated for the money that was lost in the purchase of the computer i did everything i was supposed to to be apart of the class action suit .i even have my oringal reciept i still didn't get nothing from it except a headache ,and disappointment.ieven go to the stores if i see anyone even looking at that a hp computer i tell what happen to me and discourage them so they won't be disappointed as me ,and my kids were .Now i have a Compaq desk top ,and i wouldn't trade my computer for the world ,and my daughter has a dell laptop that works very well too

I'm not trying to start any trouble as I'm in the same boat trying to fix my mom's HP Pavilion which only has the "Recovery Partition" and never had a Recovery disc included, but just so you know, Compaq and HP are one and the same. Compaq US's website is: http://www.compaq.com (watch the address change as it redirects you) and if you click on "Contact Us", you will see exactly who you will be contacting/dealing with. Here is an old news story discussing the merger: http://news.com.com/2100-1001-863432.html
I only bring this up so you don't get upset at some point in the future if/when the Compaq starts to go down hill and an HP rep. answers the phone.

Not to be a thorn any more than I may already have been, but I have never had any luck with either Compaq or HP and this whole mess with the HP Pavilion has sealed the deal. HP/Compaq have made word processing readily available (at astronomical prices!) to the home-based consumer market, and marketed their products to the mostly less than tech-savy. That is about all they are good for.

-Darrill

Unregistered in Ohio

01-29-2007, 08:35 AM

As I mentioned in a previous email, I own an 8655c and have found that the only sure way to repair this HP lemon is to replace the main processor with one that matches the FSB speed of the mother board. This is also the least expensive way to get it running as it should have right from the start. Of course adding memory and/or disabling the onboard graphics and replacing it with an AGP port graphics card with 64/128 mb of memory all helps it run faster. Trying to get meaningful restitution from HP let alone an apology will happen when hell freezes over. Don't even bother applying for let alone using the $50.00 credit HP offered as the cost to actually use it only benefits HP. Instead, spend $50.00 to buy a new processor. Light a candle or curse the dark.

Unregistered in Toronto

02-27-2007, 10:07 AM

Hi, just bought a HP desktop from bestbuy, there is NO recover CD/DVD, and there is a partition D which contains the recover files, but when I want to see the actual contents on drive D, it does not allow me to see anything.
And there is a software allows me to make recovery CD from drive D.

WTF??? They are so cheap that they can not afford two DVD disks? Even the retail price for a DVD disk is only around $0.2???

mcbrides

02-28-2007, 06:15 PM

It's not just HP that is doing that these days.

Unregistered

03-08-2007, 03:35 PM

I have participated in a class action lawsuit for the following case:

In Nov. 2006 I purchased an HP Pavilion Notebook for $1000. It began malfuctioning in January of 2007. On Feb. 5, 2007 it would not turn on. I called HP and of course stayed on the phone with a non-english speaking agent for around 3 hours. I have vital information on my hard drive so I inquired about having it saved. They told me I had to take it to a computer store. I took it back to circuit city (where I bought it) and after 3 hours hanging out at the store they told me they couldn't work on it because they didn't have the right equipment (thanks a lot circuit city). So I called HP back and spent around 7 hours on the phone and finally got somebody to agree to me sending it in without the hard drive so my info would not be erase. How HP is a major computer company and cannot back up info is beyong me. Anyways, I sent my computer in on Feb. 9, 2007. On Feb. 12 I tried to check up on it and evidently the techinician had put in the "wrong serial number". The case manager attempted to blame me saying I had given them the wrong number. I quickly pointed out that I only had one computer; therefore, could only give him one serial number. So he then established a new case and advised me that it would take an additional week for it to be filed and another week after than for an estimated return to me. I continued to try and keep up with my case by contacting the case manager every other day. However, because HP is understaffed and their products are malfunctioning all over the place, I have only talked to him once in an estimated 40-some call attempts. I have phone records showing over 700 minutes of cell phone time with HP trying to figure out what was going on with my computer. On Feb. 28, 2007 my case manager informed me that my computer was "lost" (whatever that entails). He put in for me to get a "new" computer. I do not trust him, nor anyone with Hewlett Packard. On March 5, 2007 I got further information from my case manager ("Jim") that my "new" computer would arrive in THREE WEEKS. After all is said and done with will have been two months without my brand new computer that I had not even had for two months. In addition, my "new" computer is being assembled from what I believe to be used HP parts that are sure to malfunction and most likely will come without the established warranty I currently have.

Unregistered

05-04-2007, 04:06 PM

ok read this for all your answers......what a croc a shizzznit!!!! I dont know whose worse now...HP or the damn lawyers!!!!!

http://www.hppavilionsettlement.com/index.htm

Go to freq asked questions and read question 14 then read 29. Thats horse shit!!!!! $2.65 million per lawyer and we get a few certificates if we called hp to complain or get help with our pc's. I guess my dad was right...the only good lawyer is a dead one! I do like the guys on Law and Order, even though its only a show..lol. Live and learn I guess..........

So in other words we just paid their salary with what we would of won. What a bunch of crap.

Unregistered

05-04-2007, 04:09 PM

Unregistered

08-06-2007, 02:02 AM

any of you complaining about no recovery disks are a bunch of -.. you should have burnded them like they told you too when you got the product.

dparm

08-06-2007, 10:02 AM

Actually the utility that creates them is not perfect, I burned a set on a previous HP laptop of mine and they didn't work.

Unregistered

08-11-2007, 12:53 AM

HP ACTS LIKE CUSTOMERS DO NOT HAVE CONSUMER RIGHTS!
I owned several laptops but this is my first HP laptop purchase.

See posting:
http://www.my3cents.com/showReview.cgi?id=25710

"Buying from HP and being treated like idiots"

after posting it I found numerous entries in "My 3 Cents".
Today, on CNET dot com, found several new postings under HP laptop reviews that indicate customers' negative experiences with HP.

I then discovered that mine was just one out of over 129,000 google entries of HP consumer complaints, in addition to over 58,000 entries consisting of consumer cases and class action lawsuits against HP during 2005-2007.

Having read through countless entries in the last few days, it is little consolation to know that I am not the only one who's decision to purchase from HP has resulted in grief, despair and rage; that it is obvious to many that this company clearly continues (note class action lawsuits above-mentioned)
to fatten their coffers at our expense, and as they laugh at us while we turn to them for support (note how accessible the HP Support Page at http://support.hp.com looks!?), how is it that they are allowed to conduct business by treating their customers as if their consumer rights are irrelevant?

We as consumers in the Age of Advanced Technology know very well that we are capable of excercising our Consumer Rights in the face of a Company's disdain and disregard for the same. Those of you who feel likewise, those of you who have misplaced, through no fault of your own, your hard-earned dollars in this company know what you can do now, don't you? Some have documented their cases and written to the BBB, the Attorney-General of your state, the FTC, and especially to major news media groups (online, plus TV and newspapers). Adding your voice to those who have been through this kind of grief will sooner get them and other companies to realise that they can stay in business if they can respect the rights of their consumer-customers.

Unregistered

08-22-2007, 09:44 AM

Wow, it seems that there are all sorts of problems with HP. I bought a laptop about a year ago (Pavilion) and it never has worked like it should. It's always worked enough to get by, but of course I've had problems trying to figure out how to install JUST Windows w/o bloatware, as I believe this is the root of my problems. A couple things. One, I noticed my laptop had the missing VALUE ADD/SUPPORT folders that HP decided to leave out of earlier systems. Apparently they fixed ONE issue. Probably the only one... Anyway, I also found some info on using the recovery partition and creating your own windows bootable cd-check here for a bloatware remover and cd creator info.

http://forums.cnet.com/5208-6142_102-0.html?forumID=5&threadID=258853&messageID=2557698

Personally, my hardware works fine, it's just the software I have issues with. Also, as a side note, the automated PC recovery DOESN'T restore to factory settings. I installed a Logitech mouse and even after destructive recovery, my mouse settings were intact. Of course, HP's website says COMPLETE hard disk reformatting, which is obviously not the case. It seems HP actually satisfying customers and doing what they advertise is obviously not the case, either. Just beware, if you buy HP. BTW I haven't actually tried the xp cd creation, but I assume it works, and I'm about to find out.

Unregistered

01-17-2008, 08:42 AM

I bought a Compaq Prersario in June, 2007. It was giving me problems from the get go.Display driver crashs often, windows began to crash, Windows Explorer would stop working. Internet Explorer would stop working. When I called hp, they said my computer was out of warranty. I sent proof of purchase. I have talked to so many support techs I am sick of them. I have followed every thing they said to do, altho their suggestions had ALDEADY been done and had not worked.When I call now the first thing I get is, "your machine is out of warranty" and I have to work through THAT before going on. I was told by one tech not to worry, when something stops working and then starts up again, "it is just a wrning. Not something to worry about" NOthing has improved the operation of my machine. I told several techs I wanted another machine, but did not get any phone numbers or address on who to contact. They would say," well, lets try this." I sent a fax to hp Palo Alto office yesterday telling them my problems and that I want another machine. I have not as yet heard back from them. Is there a class action lawsuit going on that I can join?

Unregistered

01-18-2008, 01:07 AM

We are having some of the same problems, we have replaced the power supply in our boxes 5 or 6 times each. We bought our Compaq Preserio computers Jan 2007. We are currently on the phone with the support for them and they are telling us over and over again that our computer is no longer in warranty. We would also like to know if there is a current class action suit. If anyone know please let us. Thanks!

Tammy Sackett-Jones

02-01-2008, 08:00 PM

I purchased a HP Pavilion Entertainment PC in Oct. 07 from Best Buy in knoxville Tennessee. After only a month I begin to have problems. I have taken my laptop back to Best Buy 4 times for them to repair it.Each time being without my product for a min. of 2.5 weeks. Each time they send it off to HP service and send it back saying that they could not duplicate problem. Each time I have taken the laptop to the Best Buy store it has been locked up and had lines apearing on the whole screen. I guess by the time the service department gets it the lines have dissappeared. I am so upset as I use my laptop for business and after spending 1800.00 I expected to get a product that would continue to provide me with the service I needed to run my business. I have discussed this with Best Buy and with HP. Neither company has a solution to fixing my problem. I urge any and everyone to really think about purchasing such product from such store. I guess you don't get what you pay for any more. I feel I have paid a reasonable fee for a unreasonable product with out any help from either company that represents this product.

Unregistered

02-11-2008, 11:06 AM

New settlement website

http://www.barrettgrider-v-hpcompaq.com/index.html

Unregistered

02-24-2008, 09:06 PM

Can anyone let us know if this lawsuit covers Pavillion Notebook computers as well? My e-mail address is cl_responses@yahoo.com.

Our case:
---------

We recently(18th Dec 2007) bought a HP Pavillion notebook computer and we've been having problems right from the beginning! We tried to return the computer but were told that it would not be possible .
A "Case manager" was assigned to look into our issues , but that has barely helped because the "case manager" never calls us or is never available when we call. We're left on hold for way to long before we get an answer that she is either on another call, at lunch or is not in the office !
At this point we're just left hanging and have no idea what to do with a dead laptop (it was not from a Thanksgiving day sale and we paid quite a lot for this supposedly reliable laptop that we ordered from HPs website)

Unregistered

03-13-2008, 07:34 PM

any of you complaining about no recovery disks are a bunch of -.. you should have burnded them like they told you too when you got the product.

Burning a recovery disk does nothing if there is a major hard drive crash. I bought a HP Pavilion Slimeline and 13 months later there was a major hard drive crash. Nothing was recoverable. HP's response was it was out of warrenty, but I could buy a new computer (at full price) and they would pay for shipping. Exactly how stupid do they think I am to purchase another HP. I have written the president of HP Canada, twice, and so far no response. It is not like I am asking a lot, but I lost all the software that was pre-installed. Needless to say, it would cost HP nothing to send me the software, but they won't even respond. My first e-mail was sent to HP using my 11 year-old Dell (glad I left it in the basement instead of throwing it out).

I am now considering small claims court. If nothing else it will get their attention and maybe even a response to avoid the bad publicity. BTW, up until the crash I was an HP person - 2 computers, 2 printers and 2 cameras, but never again. Oh yes, the hard drive has a 5 year warranty if purchased separately, but only 1 year if it is in an HP. Go figure!

Unregistered

03-19-2008, 09:27 AM

Burning a recovery disk does nothing if there is a major hard drive crash. I bought a HP Pavilion Slimeline and 13 months later there was a major hard drive crash. Nothing was recoverable. HP's response was it was out of warrenty, but I could buy a new computer (at full price) and they would pay for shipping. Exactly how stupid do they think I am to purchase another HP. I have written the president of HP Canada, twice, and so far no response. It is not like I am asking a lot, but I lost all the software that was pre-installed. Needless to say, it would cost HP nothing to send me the software, but they won't even respond. My first e-mail was sent to HP using my 11 year-old Dell (glad I left it in the basement instead of throwing it out).

I am now considering small claims court. If nothing else it will get their attention and maybe even a response to avoid the bad publicity. BTW, up until the crash I was an HP person - 2 computers, 2 printers and 2 cameras, but never again. Oh yes, the hard drive has a 5 year warranty if purchased separately, but only 1 year if it is in an HP. Go figure!

I filed a complaint with the Better Business Bureau but not to my surprise there were over 4,000 complaints filed against them already! I will never buy another HP product again. I have been burned twice now.

Unregistered

03-24-2009, 02:21 PM

Hi,

The HP recovery disks can be hard to find. I sell one for Pavilion ze notebook at the link http://www.dectrader.com/314534-001-New-HP-Recovery-CD-XP-PRO.html . You can search our site for disks of other models as well.

Ian

Unregistered

08-23-2009, 03:04 PM

my computer crashed with the stupid "code purple". I seen on line about the lawsuit so I called them and they sent me a box, no problem. I sent my computer in and they sent it back saying it had a "third party motherboard" and that they were not going to fix it. Not only that but they dropped my computer and busted the casing. I called and they asked me if I had plugged it in. I said no you didn't fix it plus broke it worse! They sent me another box and I explained in a letter about the mother board was one they put in under warranty several years ago. So I got it back friday and they fixed the casing and supposidly the mother board. But when i plugged it in it said disk failure. After over and hour on the phone. The tech with a very heavy Indian accent, wanted me to open up my computer to check somethings. This is when I found that they had broke the connector that plugs into my hard drive. I told them I was sure it was an accident and if they sent me the forms i would send it back so they could fix it. They are saying it is not their fault and refuse to fix it. The call was dropped but he called me back gave me a case number. I called back and the next guy gave me a huge run around and started raising his voice and argueing with me. Not going to repeat what I told him!! But point blank he says they didn't break it. even though i have never opened up my computer personally before now. it just magically happened!!

Unregistered

09-10-2009, 01:16 PM

I have recently had my HP Pavillion crash and get the Code Purple. I am trying to get HP to take care of it....I was insistant on the phone for it to be done. I have an 03 model and have never been notified by HP about any problems. I will post final info in the next week or so.

Unregistered

09-10-2009, 11:34 PM

I am the one who has been arguing with hp on the fact that they had dropped my computer and another time broke the p9 connector. When we sent it back in this last time per headquarters in houston. I put the case # and everything explained what needed to be fixed and such. Anyway I got it back and just laughed..... sad isn't it. not only did they not fix that problem I honestly think they just opened it up said " lets make this part fall off" then closed it again!!! The screw that I found loose that I taped to the tower was still on the tower. also the 2 long narrow cards that you can pop out were loose. just laying around in my tower. Now hp in houston is giving us the run around!! They say there is no record of us getting the motherboard replaced by them and that we did it ourselves! Motherboard is not even the issue anymore!!! they keep braking other crap!!! Take pictures of your computer b4 you send it to them and keep record of everything!!