MAC connection issues

[ajj]

a girl came in to replay today and she said that she couldn't connect to the internet. She could get connection when she was at other places but not the UA. I looked and she had a signal to the Replay I-router (forgot the name for it). I check to see that she was connected to the UA network DHCP (student link)and that was cool to. I also tried to do a wired connection and it didn't work. She was getting signal but when i was looking it wasn't saying in the status bar that it was good. She said that she was going to come in later and i would like to have an answer for her.

[begay]

Andy, I wish I could give you one answer that would fix her problem.... But....

Did you make sure her "Airport" MAC Address was the address registered and not just the built-in? Even after connecting to the built-in, did you check to see if her machine was given a proper DHCP address/number? According to my sources, the "REPLAY I-Router" is not ours or an any way affiliated with OSCR. If this is a Student Union device, they might be MAC ADDRESS filtering.

LASTLY, if all else fails, refer them to the DMRC (aka OSCR Underground)!

[seanf]

check if SIRT is blocking either one of her MAC addresses (802.11 and Ethernet).

[ajj]

yeah, i am pretty sure i did all of that
but i will double check when she comes by. Is there anything else?